CALL CENTER AI · VOICE AGENTS

Voice agents that don't sound like bots.

Inbound and outbound voice agents with intelligent triage, multi-language routing, and human-in-the-loop supervision. Built on LiveKit and Gemini 2.0 with sub-500ms end-to-end response.

Capabilities

Built for the hard parts.

Inbound + outbound voice

Handles whole calls or fronts your agents — triage, scheduling, FAQ, and follow-ups across both directions.

Sub-500ms response

End-to-end voice loop fast enough to feel human. No awkward pause that gives the bot away.

Multi-language routing

4+ languages with intent-aware routing. Detects language on the first utterance, no prompts needed.

Human-in-the-loop

Confidence-based handoff with full conversation transcript and intent summary. Supervisors see context, not silence.

Intelligent triage

Routes calls to the right team or self-serves common asks — refunds, status, simple changes — entirely on its own.

LiveKit + Gemini 2.0

Built on the best-in-class real-time voice stack. Pluggable LLMs underneath if your compliance team needs alternatives.

Integrations & stack

Plays nice with what you run.

Telephony
TwilioVonageSIP trunksWebRTCPSTN
CRM & helpdesk
SalesforceHubSpotZendeskIntercomFrontFreshdesk
LLM stack
Gemini 2.0GPT-4oClaudeSelf-hosted (vLLM)Custom
Where it shines

Healthcare scheduling, financial services FAQ, e-commerce returns, after-hours coverage. Anywhere call volume spikes and human capacity does not.

Compliance

Recordings encrypted at rest, redaction on PII, configurable data residency, and a HIPAA-aligned deployment mode for clinical use.

Benchmarks

What it does, in numbers.

<500ms
Voice latency
4+
Languages
24/7
Always on
Inbound
+ outbound
Live
Human escalation
Real-time
Transcripts
Why Call Center AI

Production-grade, not a prototype.

  • Built and run by Orynx engineers — not handed off to a vendor.
  • Privacy-by-design: end-to-end encryption, HIPAA / SOC 2 / ISO 27001 alignment.
  • Pairs with our dedicated engineering teams for integration, customisation, and support.
Enterprise-Ready

Software that connects, automates, and scales.

Pick a platform off the shelf, or hire a dedicated team to build what you need from scratch. Most engagements do both.

HIPAA-alignedSOC 2 / ISO 27001 readyEnd-to-end encrypted